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Welcome to our Help Center. Whether it’s about your order, shipping, or product information, you’ll find quick answers here.
Can’t find what you’re looking for? Our team is just a message away.
🚚 Shipping & Delivery
• When will I receive my order?
Orders are usually delivered within 2–5 business days, depending on your location.
• Do you offer free shipping?
Yes, free shipping is available on all eligible orders above ₹499.
• How can I track my order?
Once shipped, you’ll receive a tracking link via SMS/Email.
💳 Payments & Billing
• What payment methods do you accept?
We accept UPI, Debit/Credit Cards, Net Banking, and Cash on Delivery.
• Is online payment secure?
Yes, all payments are processed via SSL-secured gateways.
📦 Orders & Returns
• How do I return a product?
You can initiate a return within 7 days of delivery by contacting support.
• Can I cancel my order?
Orders can be cancelled before dispatch from the “My Orders” section.
💊 Medicines & Authenticity
• Are your medicines genuine?
Yes, we only source from certified pharmacies & suppliers.
• Do you require a prescription?
For prescription medicines, you’ll need to upload a valid doctor’s prescription.
🔒 Privacy & Security
• Is my data safe?
Absolutely — we follow strict data protection policies.
• Do you share my information?
No, your information is never shared with third parties without consent.
Still Need Help?
Didn’t find the answer you were looking for? Our support team is ready to assist you.